Win111 Privacy Policy — Protecting Your Data
Win111 takes the protection of every Malaysian user's personal data seriously. This Privacy Policy outlines the types of information we collect, how it is used, and your rights as a user of our platform.
Effective date: 1 January 2026. This policy may be updated from time to time.
Personal Information We Collect
Win111 collects your personal information when you register an account, use the platform, or contact our support team. The following categories of information are collected:
Account Information
- Full name, email address, and mobile phone number.
- Date of birth (for age verification — users must be 18 years of age or older).
- IC number or passport number for identity verification (KYC) purposes where required.
Payment Information
- Bank account numbers or e-wallet details (Touch 'n Go, Boost) registered for deposits and withdrawals in Malaysian Ringgit (MYR).
- Deposit and withdrawal transaction records, including date and time stamps.
- Win111 does not store credit card details directly — payment processing is handled by approved payment providers.
Device & Usage Information
- Device type, operating system, web browser version, and IP address.
- Platform usage data including pages visited, session duration, games played, and buttons clicked.
- Technical error logs that help us detect and fix platform issues.
How Your Data Is Used
Information collected by win111 is used solely for legitimate purposes directly related to the operation of the platform. We do not use your data for anything outside the following scope:
Verifies user identity, prevents fraud, and safeguards account integrity.
Processes deposits, withdrawals, and payment verification in Malaysian Ringgit (MYR).
Providing technical support and resolving account or transaction disputes more efficiently.
Analyses usage patterns to improve platform performance, interface design, and the overall user experience.
Cookies & Tracking Technology
Win111 uses cookies and similar tracking technologies to enhance the user experience and analyse platform traffic. The following types of cookies are in use:
- Session Cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saves your preferences such as language and display settings for a more convenient experience on your next visit.
- Analytics Cookies: Collects statistical data on how users interact with the platform. This data is aggregated and does not identify any individual.
- Security Cookies: Helps detect suspicious activity and protect your account from unauthorised access.
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the win111 platform, including your ability to stay logged in.
How Your Data Is Stored & Protected
User data security is a top priority at win111. We apply multiple layers of technical and organisational protection to keep your data safe.
All data transmitted between your device and win111's servers is encrypted using 256-bit SSL protocol.
Data is stored in data centres with strict physical and digital access controls, and regular backups in place.
Only win111 staff with specific authorisation may access users' personal data for legitimate purposes.
Win111 retains your personal data for as long as your account remains active, or as long as necessary to meet our legal obligations. Data from closed accounts will be deleted or anonymised within 90 days of closure, unless a longer retention period is required by law.
Sharing Information with Third Parties
Win111 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, there are limited circumstances in which data may be shared:
- Payment Providers: Required transaction information is shared with payment providers (such as FPX or e-wallet providers) solely to process your MYR deposits and withdrawals.
- Technical Service Providers: We may share limited data with cloud service, analytics, or cybersecurity providers that support platform operations. All such providers are bound by strict confidentiality agreements.
- Legal Requirements: win111 will disclose user information to the relevant authorities where required by Malaysian law, court order, or valid legal process.
- Fraud Prevention: In cases of suspected fraud, relevant information may be shared with financial institutions or enforcement authorities to protect other users.
Your Rights as a User & How to Contact Us
Data Access Rights
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days.
Right to Correction
If you believe the personal information we hold about you is inaccurate or out of date, you may request a correction via your account settings or by contacting the win111 support team. We will update your records promptly upon verification.
Right to Data Deletion
You may request the deletion of your personal data upon closing your win111 account. Deletion will be carried out subject to record-keeping obligations under Malaysian law. Data relating to financial transactions may need to be retained for a specified period for audit and compliance purposes.
Changes to the Privacy Policy
Win111 reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or their registered email address at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have any questions about this Privacy Policy or wish to submit a data-related request, please reach out to the win111 team:
Email: [email protected]
You may also visit FAQ page for more information on your account and data security.
Your Privacy, Our Priority
Win111 is committed to protecting the data of every Malaysian user. If you're ready to start a safe and responsible gaming experience, register your account today.
See also Terms & Conditions and Responsible Gaming for a full overview of our platform policy.